FAQs

• Symptom Coaching — practical, supportive guidance for day-to-day treatment side effects. Not clinical assessment or emergency care.
• Proactive Check-Ins — short follow-ups to stay ahead of symptoms, especially after treatment or medication changes.
• Decision & Appointment Coaching — clarity and structure to understand options; prep before appointments or debrief after.
• Emotional & Spiritual Support — a calm, grounded space to process emotions, values, or faith. Optional prayer/reflection by request.
• Self-Care & Skills Coaching — hands-on guidance for practical home care tasks (self-injection, disconnecting infusors, preparing for new treatments).
• After-Hours / Urgent Coaching — non-clinical guidance for new or time-sensitive concerns when your care team is unavailable. Provided by phone or text during posted urgent hours. Calls returned within 2-4 hours. Not a replacement for 811, clinic triage lines, or emergency care.

Use After-Hours / Urgent Coaching for new symptoms or concerns that feel time-sensitive but do not require emergency care. This service is for brief, supportive guidance only and does not include clinical triage or assessment.

If symptoms are severe, rapidly worsening, or concerning (e.g., trouble breathing, chest pain, heavy bleeding, high fever with chills), call 911, go to the nearest emergency department, or contact HealthLink BC (811).

Urgent support is offered on a fair-use basis, typically 1–2 brief contacts per week as needed. It is not intended for daily messaging or continuous text conversations.

No. All coaching is educational and supportive. We do not diagnose, prescribe, assess, or provide nursing care. We help you understand your symptoms, prepare for decisions, and communicate with your care team.

Most services are billed at $30 per 15 minutes (routine hours). New or time-sensitive concerns on Sundays and statutory holidays are billed at $40 per 15 minutes.

• Typical Symptom Coaching: 15–30 minutes
• Typical Decision Coaching: 45–60 minutes
• Self-Care & Skills Coaching: 30–45 minutes
• Emotional & Spiritual Support: gently paced — 15 minutes billed ≈ 30 minutes together

Premium Package: monthly option with 2 × 30-minute sessions + After-Hours Urgent Access (fair-use).

Routine Support: • Weekdays 9 AM–5 PM (response in 2–4 hrs) • Evenings 6 PM–10 PM • Saturdays 10 AM–10 PM (online booking required)
Urgent-Only Support: • Overnight (weekdays, weekends, Sundays & statutory holidays) — active clients only, by phone

Clients with urgent concerns may contact their coach directly by phone or text during posted urgent hours.

Urgent Coaching provides supportive guidance only and does not replace your oncology team, 811, clinic triage lines, or emergency care.

Please reach out — sometimes a same-day or after-hours spot may open.

• Phone: (604) 735-4357
• Email: coach@presenthelp.ca

You may pay by credit card, e-transfer, or another secure method. Payment is due immediately after each session. Future appointments cannot be booked until the previous session has been paid in full.

If symptoms are severe or life-threatening (difficulty breathing, chest pain, heavy bleeding, sudden confusion, or fever with shaking chills), call 911 or go to the nearest emergency department immediately.