After-Hours Care
Nurse-led symptom coaching when clinics are closed — calm presence, structured assessment, and clear next steps.
Evenings • Weekends • Holidays
Why this helps between visits
- New or worsening symptoms after hours can be hard to triage — we help you decide what needs urgent care and what can wait.
- Structured, evidence-informed assessment (ESAS-r, COSTaRS, CTCAE) guides self-care steps and when to escalate.
- Brief follow-up to make sure your plan is working; with consent, we can send a concise update to your oncology team.
What’s included
1) Connect
Phone or video (secure messaging when appropriate). We confirm key details and any red flags.
2) Assess
Use standard oncology tools to rate symptoms, context, and trends — tailored to your situation.
3) Plan next steps
Clear, practical self-management steps and specific thresholds for seeking urgent or emergency care.
4) Follow-up
Brief check-in to see if things are improving; optional summary for your care team with your consent.
What to expect
- Availability: evenings, weekends, and holidays
- Modes: phone, video, or secure messaging (as appropriate)
- Documentation: short summary for you; optional update to your team
- Practice standards: compliant with BCCNM standards and privacy requirements
- Not an emergency service: severe symptoms (e.g., trouble breathing, chest pain, uncontrolled bleeding, fever ≥38.0 °C/100.4 °F, confusion) require calling 911 or going to the nearest emergency department
